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Frequently
Asked Questions |
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How do I check the status of my order?
What do you charge
for shipping and handling?
How do I return an
item?
Is my
personal information secure?
What are
your hours of operation?
How
do I check on a back order item?
Do you
accept personal checks, cashier checks or
money orders?
Why can
my order take 2-4 weeks to deliver?
Do you
offer express or overnight shipping?
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How
do I check the status of my order?
You can quickly check the status for any
Internet, phone or mail/fax order, by
clicking on the My Account link located at
the top of every page on the site. Check
your Order Status now or read below for
more information. Select your order from
the dropdown list and click on the
"View Order" button.
When you place an order at
JingosPlayhouse.com you will receive an
order confirmation e-mail that will
include your client number and order
number. If you do not have your client
number or order ID number please refer to
your confirmation e-mail or contact us by
emailing CustomerService@JingosPlayhouse.com 24 hours a day, 7 days
a week. |
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What
do you charge for shipping and handling?
Our shipping and handling charges are
determined by the dollar amount of your
order and the shipping method you select.
If items are temporarily out-of-stock, the
total shipping and handling charges will
be allocated proportionally and charged as
the merchandise is shipped. See our Shipping & Handling
section for information about
shipping rates and details.
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How
do I return an item?
All
returns must be preceded with an
"RMA" (Return Merchandise
Authorization) number. Please obtain an
"RMA" number from customer
service either by email, fax or by
telephone. Any item(s) returned without an
"RMA" number will be refused and
sent back to the return address. You will
need to fill out this form completely and
enclose it with the item(s) you are
returning. Please indicate if you would
prefer to receive a refund, or make an
exchange for another size, color or item.
Please send your package, including your
return and exchange form, via a prepaid,
insured, traceable method to ensure a safe
and documented delivery to:
For more information, please see the Returns
& Exchanges section of Customer
Services. |
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Is
my personal information secure?
Jingo's Playhouse believes in providing a
safe and secure shopping experience for
all clients with stringent and effective
security measures on JingosPlayhouse.com.
It is Jingo's Playhouse policy to never
send private information, such as your
credit card number, via e-mail. In fact,
Jingo's Playhouse recommends that you
adopt this practice in all your Internet
activities.
JingosPlayhouse.com can only accept orders
from Web browsers that permit
communication through Secure Socket Layer
(SSL) technology; for example, version 3.0
or higher of Netscape Navigator and
version 3.02 or higher of Internet
Explorer.
For more information, please see our Privacy
& Security Statements. |
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What
are your hours of operation?
JingosPlayhouse.com is open 24 hours a
day, 7 days a week. If you need
information regarding an item, ordering
please feel free to email CustomerService@JingosPlayhouse.com. |
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How
do I check on back order item(s)?
You can check the status of your back
order item(s) by emailing CustomerService@JingosPlayhouse.com.
If items are temporarily out-of-stock, the
total shipping and handling charges will
be allocated proportionally and charged as
the merchandise is shipped. Please note
that the total shipping and handling
charge will not increase. |
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Do
you accept personal checks, cashier checks
or money orders?
We do accept cashier checks and money
orders, however, at this time we do not
accept personal checks. When ordering and
paying by cashier check or money order be
sure to include shipping
charges. |
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Why
can my order take 2-4 weeks to deliver?
JingosPlayhouse.com will ship your item(s)
to you nearly anywhere in the world. All
orders are processed immediately and
shipped according to availability.
Orders usually arrive within 7-10 business
days (for in-stock items). Due to
extremely popular demand, certain items
may not be readily available. These
items will be shipped immediately upon
reception. Please allow 2-4 weeks
for delivery. |
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Do
you offer express or overnight shipping?
Express delivery services are available to
most areas of the continental United
States for in-stock items only. These
services are not available to P.O. boxes
or APO/FPO addresses. Please see shipping
& handling for more information. |
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