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Returns
policy:
We take great pride in our reputation for
quality and excellent value. If for any
reason you are dissatisfied with a purchase,
we'll assist you with a prompt refund or
exchange.
How to return
or exchange an item
All
returns must be preceded with an
"RMA" (Return Merchandise
Authorization) number. Please obtain an
"RMA" number from customer
service either by email, fax or by
telephone. Any item(s) returned without an
"RMA" number will be refused and
sent back to the return address. You will
need to fill out this form completely and
enclose it with the item(s) you are
returning. Please indicate if you would
prefer to receive a refund, or make an
exchange for another size, color or item.
All returns for refund that are postmarked
within 10 days of the invoice shipping
date will be credited to your credit card
account. Please allow 30 days for refund
or charge credit. Refunds for items returned more
than 10 days after the shipping date will
be in the form of a merchandise credit
redeemable through JingosPlayhouse.com. No
items will be accepted for return, credit or
exchange after 15 days. Please
note: We will not except items that
are damaged, creased, soiled, worn, have
an odor or otherwise not returned in
sellable condition. By law, thongs,
g-strings, latex, swimwear, bikinis,
stockings, briefs and other intimately
worn items (lingerie, for example) are not
returnable. All items returned of this
nature will be refused and shipped back to
the customer at their expense. Returned
items must be returned in the condition
they were sent, with tags intact. Shoes,
boots and leather sets may be returned for an exchange
in size only, no refunds or credits are given. All
returned items for refund, not exchange,
will be subject to a 15% restocking fee.
Cancellations: All orders
that have been cancelled after a 24 hour
period of placing the order; orders
cancelled after they have been sent to our
manufacture for production; and orders
that have been denied or refused upon delivery will incur a
20% fee. All jewelry, fragrances & special/custom orders
are final sale items. Shipping
charges are not refundable.
Where to return
or exchange an item
Please
send your package(s), including your
return and exchange form, via a prepaid, insured,
traceable method to ensure a safe and
documented delivery to:
Jingo's
Playhouse
Returns Dept.
Jingo's Playhouse, Inc.
50 North Beacon Street
Suite # 2
Allston , MA 02134
Note:
Please write your issued "RMA"
number on the top right corner of the back
of your invoice, as well as the outside
label of your return item where it is
visible and can easily be viewed.
Jingo's Playhouse Stores will not accept
returns on merchandise purchased at JingosPlayhouse.com.
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